Wild Learning acts as a Data Controller for the purposes of GDPR. To process your booking/enquiry we need to collect personal details about you and all the children on your booking. We will respect and protect your privacy at all times. This policy sets out how we will collect, use and store any personal data about you and your children.
By booking with us, you are agreeing to us storing and processing this information as set out below. You are responsible for ensuring you have the agreement from all persons on your booking (or their parents) to pass on their details to us.
What is our legal basis for processing data?
Our lawful bases for processing data are as follows
Consent – consent has been obtained to use personal data
Contract – the processing of data is necessary to fulfil our service agreement with customers
Legitimate Interest – we use your data to pursue our legitimate interests in such ways which would be reasonably expected in order to operate our business and which does not impact on the freedom or rights of customers
When do we collect data?
When you register your details with us or make a booking we will need to collect certain personal details in order to process your booking and make the necessary arrangements for your child(ren) to attend our sessions.
As part of your booking we also need to collect more sensitive personal data, specifically relating to the children on your bookings, such as medical conditions, allergies and educational needs in order to ensure we can provide the appropriate care for your child.
We may also collect data from you in other ways that will request your name, address, email address and telephone number. For example when you enter a competition, complete a survey, follow us through social media or when you agree to email or phone text messages from us for marketing purposes.
What data do we collect?
Account Holder details – Name, address, telephone numbers, email address, encrypted log in password, details of your interactions with us e.g. a query on your account/complaint, details of your visits to our website (see Cookies), comments and service reviews.
Children’s details – Name, address, date of birth, medical, behavioural or educational needs, name of school.
Cookies
Our website uses cookies. Some cookies are essential and are there to enable you to make your booking and transact, others are non- essential and are used to track visitor behaviour on the site, determine relevant products to show you for re-marketing purposes, track where visitors have come from or to improve user experience. Cookies are not harmful and do not contain any personal information e.g. address or date of birth. You can choose to accept or decline cookies when you first visit the site by accessing the preference panel from your browser’s main menu (usually found under Edit, Tools or Options). If you choose to remove cookies, some of our site may not function properly for you and your use of the site may be impaired.
We may collect details about your device and visits to this site including IP address, browser type, device type, page interaction information, traffic data and location information. This is statistical information to help us provide the best online experience for our customers and does not identify any individual.
Sometimes we use content from other websites including Google maps, Google AdWords, YouTube, Facebook, Instagram, LinkedIn and Twitter. These sites also use cookies, so by accessing this content you may also be sent cookies from these sites. You can check these individual websites for further information on the cookies they use.
If you would like to opt out of targeted online advertising you can do this by visiting http://www.youronlinechoices.com/uk/. This site lists many networks not just those associated with Wild Learning and opting out will only apply to the web browser on the device you are using at the time. If you choose to turn off online behavioural advertising you will still see advertising on the internet, however, it will not be tailored to your likely interests or preferences.
How do we use your data?
If you have registered an account with us we may use your data to contact you via post, email, phone or text message with information about offers, news, services and products or to administer prize draws/competitions you may have entered or to send surveys or feedback requests.
We will only do this if you have chosen to receive such information from us and you have the right to opt out of your data being used for marketing purposes at any time. Please let us know if your details or preferences change so we can keep our records up to date.
If you have a booking with us, in addition to the above, we will use your data in relation to delivering our childcare services, to contact you with information relating to your booking and your child(ren)’s time with us, to protect the welfare of your child, to comply with our legal obligations and to process payments.
Opting In/Out – Your privacy is important to us which is why we like to make sure you’re in control. You can opt in or out at any time by ticking/unticking certain boxes that relate to your personal information and its use. You can do this yourself by logging into your account or contacting us at info@wild-learning.net or on 01483 424400. You can also click ‘unsubscribe’ at the bottom of any emails from us. We will then update your account accordingly.
Third Parties – We will not pass on your personal information to other users of the site and we will only ever pass on your personal details to a third party if it is necessary to fulfil a particular service on your behalf or as part of our normal business activities. For example, your payment will be taken via a secure credit card processing company called Sage Pay. Details of Sage Pay’s privacy policy can be found on their website. Any details passed on will be transferred in a secure manner. At times, third parties ‘manage’ our data, for such services as de-duping, mailing, e-marketing campaigns, data analysis and profiling. Information is given securely and only to approved suppliers.
Should any safeguarding concerns or legal proceedings require us to pass on your personal information we trust you will understand that we have a duty to comply with the law. Please be aware that the way in which your personal details would be legally protected within the UK may differ from other countries.
How do we protect data?
Storage – Once data is received, we will take all reasonable steps to ensure your data is secure to prevent unauthorised access to it. All information you provide is stored on secure databases, our IT systems are password protected, hard copy information is held securely, and all payment transactions are encrypted.
How long do we keep data for?
There are legal requirements for how long we have to keep data for before destroying it. Due to the nature of our services involving children we are required to keep information relating to each child and their booking until they reach the age of 21 years. All data is archived by year of attendance and destroyed 16 years later in order to ensure data for the youngest child on camp in that particular year is kept until they are 21 years. When the time arises, we securely delete and destroy all of the information we hold. Hard copies of personal data are shredded and electronic copies are securely deleted.
Whilst we hold data for longer, we will only actively use this to contact you regarding our products and services within a maximum of 3 years of your last booking/enquiry with us.
Your rights
You have the following rights in relation to your data:
Right to access, rectification, erasure, data portability, object and automated decision making (including data profiling).
If you would like to exercise any of these rights please write to Wild Learning, 4 High Ridge, Godalming, Surrey GU7 1YE or by email to info@wild-learning.net or you can call us on 01483 424 400. Please note that in some circumstances we will still need to retain certain data in order to comply with our legal obligations.
If a subject access request is put forward, we will send the information within one month and free of charge – this will be sent in a protected file. Please note that we will ask some security questions to prove your identity before disclosing any data.
If you are not happy with the way we have handled your data or responded to your requests you can lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk/concerns or by phone on 0303 123 1113.
Changes to our policy
We reserve the right to update this policy from time to time and we will keep you informed by updating this statement on our website.